5 Things to Remember when Speaking to a Customer

 

 

 

 

 

 

 

 

 

 

 

Eye contact – You must always remember to maintain eye contact with customers to show you are engaged in the conversation.
Listen – When selling to a customer, it is crucial that you listen to what they are asking for. Let the customer do the talking as much as possible!
Knowledge – Ensure you have the best knowledge of your products as possible. If you have made your product yourself then this shouldn’t be an issue, but always make sure you can answer any questions the customer may have.
Body language – Your body language can be the difference between a customer who wants to buy and one who doesn’t. Make sure to have open body language with no folded arms or slouching, but most importantly make sure you smile!
Confidence – This is your product, be proud and confident in what you are selling! If the customer buys into you as a person, you will make sales!

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